Shipping policy

Shipping Policy

Last Updated: 10/31/2025

Shipping Schedule

Monthly Shipments

  • All boxes for current members ship by the 15th of each month
  • Orders placed after the 1st of the month will receive the following month's box
  • Example: Order placed January 5th receives February's box

Processing Time

  • Orders are processed within 1-2 business days of the ship date
  • You'll receive tracking information via email when your box ships

Shipping Locations

United States (Continental)

  • Standard Shipping: Free with all memberships
  • Delivery Time: 5-7 business days from ship date
  • Carriers: USPS, UPS, or FedEx (our choice based on location)

Alaska and Hawaii

  • Standard shipping rates apply
  • Delivery may take 7-10 business days
  • Additional delays possible due to remote locations

International Shipping

  • Not currently available
  • We plan to expand internationally in 2026
  • Join our waitlist for international shipping updates

Tracking Your Order

Tracking Information

  • Tracking numbers are emailed when your box ships
  • Track shipments through your member portal
  • Allow 24 hours for tracking information to update

Carrier Delays

  • We ship on time, but carriers may experience delays
  • Holiday seasons and weather can impact delivery
  • We are not responsible for carrier delays beyond our control

Shipping Address

Your Responsibility

  • Ensure your shipping address is accurate and complete
  • Update your address in the member portal before the 1st of each month
  • Include apartment numbers, unit numbers, and any special instructions

Address Changes

  • Changes made after the 1st of the month apply to the following month's box
  • Changes made after the 10th of the month may not take effect for current month
  • Email hey@honeybadgerboxes.com for urgent address changes

PO Boxes

  • We ship to PO Boxes
  • Note: Some carriers don't deliver to PO Boxes; your box may be held at the post office

Delivery Issues

Undeliverable Packages

If your package is returned as undeliverable due to:

  • Incorrect address: You're responsible for reshipping costs
  • Refused delivery: No refund; you're responsible for reshipping costs
  • No one available to sign: Package may be held at carrier facility; contact carrier to arrange pickup

Lost or Stolen Packages

  • If tracking shows delivery but you didn't receive it:
    • Check with neighbors, building management, or household members
    • Verify the shipping address
    • Contact the carrier directly
  • We are not responsible for packages marked "delivered" by the carrier
  • We will work with you to file carrier claims when appropriate

Damaged Packages

  • If your package arrives visibly damaged:
    • Photograph the damage before opening
    • Contact us within 48 hours with photos
    • We'll arrange replacement or refund

Vacation Holds & Skipping

Pause Your Subscription

  • Use the member portal to pause your subscription
  • Pauses must be set at least 5 days before the ship date
  • Resume anytime through the portal

Skip a Month

  • Skip individual months if you're traveling or need a break
  • Must be requested at least 5 days before the ship date
  • Your subscription cycle adjusts accordingly

International Members (Future)

When international shipping becomes available, this section will include:

  • Available countries
  • Shipping costs
  • Delivery timeframes
  • Customs and duties information
  • Restrictions on certain items

Contact Us

Shipping questions or concerns?

Email: hey@honeybadgerboxes.com
Response Time: Within 48 hours

Include your order number and tracking information for fastest assistance.