Return and Refund Policy

Last Updated: 10/31/2025

Our Commitment

At Honey Badger Boxes, we want you to love your membership experience. Because we ship exclusive prototype kites monthly, our return policy differs from traditional retail.

Subscription Memberships

Cancellation

• You may cancel your membership at any time through your member portal or by emailing hey@honeybadgerboxes.com
• Cancellations take effect at the end of your current billing period
• You will continue to receive boxes through the end of your paid subscription period
• No refunds are provided for partial months or unused subscription time

First Box Satisfaction Guarantee

• If you're unsatisfied with your first box, contact us within 30 days of delivery
• We'll work with you to make it right, which may include:
  • Applying credit toward your next box
  • Offering a replacement item if there was a defect
  • Processing a refund for your first month only (at our discretion)
• To qualify, you must contact us at hey@honeybadgerboxes.com with photos and explanation of the issue

Damaged, Defective, or Missing Items

We've Got You Covered

• If your box arrives damaged, incomplete, or with defective items, contact us within 14 days of delivery
• Email hey@honeybadgerboxes.com with:
  • Your order number
  • Photos of the damage or defect
  • Description of the issue
• We will replace damaged/defective items or provide appropriate credit

Shipping Damage

• If your package arrives visibly damaged, photograph it before opening and contact us immediately
• We work with carriers to resolve shipping damage claims
• We'll send replacement items while we handle the claim

Prototypes & Testing

Understanding Prototypes

• Honey Badger Boxes ships prototype kites, which are pre-retail test designs
• Prototypes may have imperfections or perform differently than expected—this is part of the testing process
• Performance variations, design quirks, or minor cosmetic imperfections do not qualify for refunds
• Your feedback about these aspects helps us improve designs

What Qualifies for Replacement

✓ Structural defects that prevent flight
✓ Missing components
✓ Damaged materials upon arrival
✓ Safety concerns

What Does Not Qualify

✗ "I don't like this style of kite"
✗ "It's harder to fly than expected"
✗ "The colors aren't what I imagined"
✗ Minor cosmetic variations in prototype designs
✗ Changed mind about membership

Multi-Month Subscriptions (6-Month, Annual)

• Pre-paid multi-month subscriptions are non-refundable after the first box
• First box satisfaction guarantee still applies
• You may pause (not cancel) your subscription if you need a break
• Contact us to discuss options if you're experiencing financial hardship

Processing Refunds

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Allow 5-10 business days for your financial institution to post the credit

Returns

• Due to the personalized nature of subscription boxes and hygiene considerations, we do not accept returns of used kites or accessories
• Unopened, unused items may be eligible for return in exceptional circumstances (contact us to discuss)

Contact Us

Questions about this policy or need to request a refund?

Email: hey@honeybadgerboxes.com
Response Time: Within 48 hours (usually faster)

We're real humans who genuinely care about your experience. If something's wrong, let's talk about it.